Arriva Torino Private Hire
TRAVEL and TOURISM
It is the business sector dedicated to the organization of bus rental services with driver that collects the results of decades of experience made of passion and professionalism to offer our customers a quality service today.
The organizational structure is able to respond to every request, even the most demanding. Organizational and management standards based on compliance with safety regulations for driving staff and passengers, ensure maximum professionalism and regularity in the provision of services dedicated to tourist mobility.
Thanks to the experience gained in over 50 years of business, constantly growing, the company stands out for the excellence of the services offered to customers.
Arriva Sadem is able to respond with commitment and professionalism to your transport requests: from daily excursions or city tours, to transfers to and from airports; from tours of Italy and Europe, to school and religious tourism.
Rental service of buses, minibuses, minivans and cars with driver, with a wide range of services and accessories that allow you to feel at ease.
The professionalism of the service staff and constant attention to the application of all safety standards and the EEC regulation on the regulation of driving times and daily rest times of drivers assigned to non-scheduled services, allow us to be the ‘reference company in the sector.
Arriva Sadem also boasts a consolidated experience over the years in planning and transporting events, athletes, organizers and fans, confirmed by over thirty years of transporting the Juventus FC First Team and Youth Sector. In addition to: UEFA Champions League final – Milan (2016); UEFA Champions League final – Berlin (2015); UEFA Europa League final – Turin (2014); Water Polo World League – Turin (2014-2016); Golf Open Italy (2012-2014); F.C. Milan International – Youth Sector (2013-2014); Italian National Football Team (2012 to date); etc …
Travel and Supply Conditions
GENERAL CONDITIONS FOR THE PROVISION OF RENTAL SERVICE WITH DRIVER
Quote Request and Confirmation
The quote is valid for 30 days and is not an option; the service reservation is understood to be acquired only upon confirmation of the availability of the vehicle by the company following receipt of the quote duly dated, stamped and signed for acceptance.
Confirmation must be made by returning the stamped and signed quote for acceptance by e-mail to the address firstname.lastname@example.org.
Terms of payment
Advance payment before the service is performed, by bank transfer or directly to the driver upon receipt.
they are expressed net of VAT;
include: motorway tolls;
they do not include: parking, tolls and individual taxes for travelers in Italy and abroad, bus taxes for abroad, ferries, tunnels, bridges and shuttle trains for buses.
Additional expenses charged to the customer
second driver: € 200.00 per day, in addition to any costs for returning to the departure deposit in case of partial use.
night driving: the services must end within 24 hours. From 24 to 6 hours a supplement of 30% must be paid.
any waiting after the scheduled service time: € 40.00 + 10% VAT per hour / fraction of an hour.
Board and lodging for the driver / I.
The related costs are charged to the customer; if they are not paid directly on the spot by the Customer, they will be invoiced for the entire amount.
The empty kilometers traveled are counted at the expense of the customer.
Waiver / Cancellation of confirmed services
No charge will be charged to the Customer should he renounce the service by 08:30 on the working day preceding the one scheduled. Otherwise, the total amount foreseen for the service will be invoiced. The cancellation must be communicated in writing to the Rental Office by e-mail: email@example.com.
Compensation for damages for vandalism
Before the start of the trip, the group leader or manager will check the condition of the vehicle together with the driver, the same operation will be repeated at the end of the trip to check for any damage which, after being quantified, will be charged to the managers.
TRAVEL RULES AND CONDITIONS
The buses are driven exclusively by employees of the Company towards whom all social security and welfare obligations are fulfilled; the drivers are provided with the professional documentation required by law.
In the use of traveling personnel, the Company applies the current national and European legislation on the regulation of driving times and daily rest times of drivers engaged in non-scheduled services:
REG. THERE IS. 561/2006 Driving and rest times for the driver
Maximum daily commitment: 13 hours
Daily driving: 9 hours or 10 hours no more than twice a week
Driving breaks: 45 min. every 4.30 hours of driving, or with splitting into max 2 periods (the first of at least 15 min, the second of 30 min.)
Regular daily rest: 11 consecutive hours over 24 hours extended to 12 hours if divided (3 hours + 9 hours without interruption)
Reduced daily rest: 9 consecutive hours within 24 hours for no more than three times a week
All buses used are in possession of the required registration title and in compliance with the provisions in force on the subject of annual inspection.
The Company also provides preventive maintenance cycles on a scheduled basis in order to ensure the constant maintenance of the vehicle’s efficiency and safety conditions.
Before each service the buses are subjected to specific internal and external cleaning.
All buses used for rental services have the following minimum standard equipment: reclining seats, air conditioning, minibar, hi-fi radio, TV, video player; any additional equipment (toilet, DVD player, coffee machine, etc.) can be made available upon agreement with the Rental Office, subject to availability.
Rules to be observed inside the vehicle
The use of seat belts is mandatory for all passengers.
For minors with a height of less than 1.50 meters, the use of safety devices suitable for the child’s age is mandatory (child seats must be provided by customers).
The parent will be responsible for the correct placement of the child, and not the company or the driver of the vehicle.
It is strictly forbidden to smoke, consume food / drinks, obstruct the corridor and / or exit doors or occupy seats with backpacks, bags, suitcases.
The service is carried out following the travel program agreed by the Customer with the Company.
Any changes to the program itself must be agreed with the Company through the driver, reported on the travel sheet and signed by the customer; the changes agreed upon after the start of the service may lead to the adjustment of the agreed price.
In any case, the rest times provided for the driver must be respected, so as to allow him to carry out his work in full efficiency.
Forced termination of service
The interruption of the service due to force majeure does not entail the right to a refund.
In the event of a technical breakdown of the vehicle, the Company guarantees timely intervention in order to minimize the inconvenience of travelers by activating its own structure or organizations affiliated with the repair or replacement of the vehicle.
All buses are insured for risks deriving from road traffic in accordance with Law 990/69 with a primary insurance institution with a single ceiling of € 32,000,000.00.
The Company provides for the reimbursement of any damage to property and / or people, caused by its own civil liability, in the following cases:
- for damage unintentionally caused to third parties by the movement of vehicles (including passengers carried);
- for loss of transported baggage (excluding money, valuables and securities): in this case the maximum amount recognized by the Company is that provided for by art. 2 of Law no. 450/85;
- for unintentional damage to clothing.
In order to access the compensation, the customer must report the fact to the driver and then contact the Claims Office (Monday to Friday, from 8.00 to 12.30 and from 14.00 to 17.00).
Green Pass certification mandatory on Private Hire services from September 1st
Following the provisions of the D.L. “Urgent measures for the safety of school, university, social and transport activities”, starting from 1 September 2021 access to vehicles used for rental services with driver is allowed only to subjects possessing the Green Certification COVID-19.
This certification will be verified by the staff on duty and will be required in all cases, except for passengers who have proven exemptions with medical certifications and for children under 12 years of age. Customers are advised to bring the green certification with them in paper as well as digital format.
It remains mandatory for all passengers on long-distance services to fill in, print and sign the self-certification (downloadable here) to be shown to the driver when boarding the vehicle.
The capacity on board increases at 80%, while the provisions dictated by the D.P.C.M. 7 September 2020 stand still: the spacing of one meter, except in the case of people living in the same housing unit, and the obligation to wear a mask.