The buses are driven exclusively by employees of the Company towards whom all social security and welfare obligations are fulfilled; the drivers are provided with the professional documentation required by law.
In the use of traveling personnel, the Company applies the current national and European legislation on the regulation of driving times and daily rest times of drivers engaged in non-scheduled services:
REG. THERE IS. 561/2006 Driving and rest times for the driver
Maximum daily commitment: 13 hours
Daily driving: 9 hours or 10 hours no more than twice a week
Driving breaks: 45 min. every 4.30 hours of driving, or with splitting into max 2 periods (the first of at least 15 min, the second of 30 min.)
Regular daily rest: 11 consecutive hours over 24 hours extended to 12 hours if divided (3 hours + 9 hours without interruption)
Reduced daily rest: 9 consecutive hours within 24 hours for no more than three times a week
All buses used are in possession of the required registration title and in compliance with the provisions in force on the subject of annual inspection.
The Company also provides preventive maintenance cycles on a scheduled basis in order to ensure the constant maintenance of the vehicle’s efficiency and safety conditions.
Before each service the buses are subjected to specific internal and external cleaning.
All buses used for rental services have the following minimum standard equipment: reclining seats, air conditioning, minibar, hi-fi radio, TV, video player; any additional equipment (toilet, DVD player, coffee machine, etc.) can be made available upon agreement with the Rental Office, subject to availability.
Rules to be observed inside the vehicle
The use of seat belts is mandatory for all passengers.
For minors with a height of less than 1.50 meters, the use of safety devices suitable for the child’s age is mandatory (child seats must be provided by customers).
The parent will be responsible for the correct placement of the child, and not the company or the driver of the vehicle.
It is strictly forbidden to smoke, consume food / drinks, obstruct the corridor and / or exit doors or occupy seats with backpacks, bags, suitcases.
The service is carried out following the travel program agreed by the Customer with the Company.
Any changes to the program itself must be agreed with the Company through the driver, reported on the travel sheet and signed by the customer; the changes agreed upon after the start of the service may lead to the adjustment of the agreed price.
In any case, the rest times provided for the driver must be respected, so as to allow him to carry out his work in full efficiency.
Forced termination of service
The interruption of the service due to force majeure does not entail the right to a refund.
In the event of a technical breakdown of the vehicle, the Company guarantees timely intervention in order to minimize the inconvenience of travelers by activating its own structure or organizations affiliated with the repair or replacement of the vehicle.
All buses are insured for risks deriving from road traffic in accordance with Law 990/69 with a primary insurance institution with a single ceiling of € 32,000,000.00.
The Company provides for the reimbursement of any damage to property and / or people, caused by its own civil liability, in the following cases:
- for damage unintentionally caused to third parties by the movement of vehicles (including passengers carried);
- for loss of transported baggage (excluding money, valuables and securities): in this case the maximum amount recognized by the Company is that provided for by art. 2 of Law no. 450/85;
- for unintentional damage to clothing.
In order to access the compensation, the customer must report the fact to the driver and then contact the Claims Office (Monday to Friday, from 8.00 to 12.30 and from 14.00 to 17.00).