Below the General Travel Conditions appropriately detailed for Travelers who intend to use the Arriva Italia connections on booking to / from St. Vincent (Casino), Cervinia, and Malpensa Airport.
Please note that the validity of the offer of transport services by the carrier is to be considered subject to the limit of the availability of seats allowed by the registration certificate of the vehicle used and the tickets that can be sold through the online portal.
ASCENT AND DESCENT FROM BUSES
Travelers are invited to go to the boarding stop at least 10/15 minutes before the scheduled departure / passage of the bus.
The boarding and alighting from the vehicles must take place exclusively at the authorized Sadem stops located along the lines and the Passenger is required to indicate in time their intention to get on or off the vehicle.
TIMETABLES, RATES AND COINCIDENCES
• Times and rates can be changed with the approval of the Supervisory Authority, with a simple notice at the ticket offices of the respective lines concerned.
The Company declines any responsibility for missed connections, due to delays or other reasons in the races and for involuntary inaccuracies in printing the timetables.
It should be noted that the timetables on the website are constantly updated and aligned with the exercise carried out. In any case, Sadem does not guarantee any arrival time nor is it responsible for any inconvenience or damage deriving to the traveler from non-arrival and / or non-transport that are due to unforeseeable circumstances or force majeure.
The travel time relating to the various sections is only indicative and, in any case, to be considered subject to climatic and environmental conditions (eg traffic, road blocks or works, strikes, etc.) in the presence of which the transport will be actually carried out.
For Milan Malpensa airport
We recommend to Messrs. Travelers who want to carefully check that the arrival time of the rides is always compatible with the presentation time at the airport for check-in operations.
INFRINGEMENTS AND SANCTIONS
Passengers without the required travel document or with irregular booking, are required, in addition to the payment of the normal ticket at the ordinary rate, also to pay an administrative penalty provided for by the laws in force.
The Company reserves the right to take any legal action against travelers in possession of altered or inauthentic travel documents.
TICKETS AND VALIDITY
Travelers are required to obtain a travel ticket by purchasing it online and / or at authorized ticket offices, and it must be shown to the driving staff upon boarding.
Tickets are nominative and non-transferable and must be kept until the end of the journey to present them at each request by the staff for verification.
The ticket can only be used for the service indicated on the ticket.
The purchase of the ticket implies acceptance of the conditions and terms of transport provided which can be consulted on the website under the heading “General travel conditions” specific to these connections.
All travel tickets perform the function of fiscal receipt and therefore must be kept, in order to allow any fiscal checks by the investigating bodies. These checks can be carried out both on board the bus and in the immediate vicinity of the stop locations.
Sadem is not responsible for any theft, loss and / or theft of the name ticket, just as it is not responsible for the use of the ticket by unauthorized parties.
CUMULATIVE TICKETS: The cumulative ticket binds all passengers on the ticket to the same reservation. There is a single booking and therefore travel changes and refunds are not permitted for passengers individually. The same conditions apply to the combined ticket as those applied to the tickets for single passengers which can be consulted at the CHANGES and CANCELLATION points.
For St. Vincent and Cervinia
The discounted return fare is applied only by purchasing the ticket at retail outlets or online. Only the single ticket will be issued on board.
- Subject to seat availability, only one change of date and / or journey per ticket is allowed.
- The ride can be changed no later than the departure time. However, it is not possible to reverse the origin / destination of the booked ticket. Please note that there is only one change per ticket.
- The journey can be changed by requesting a change by telephone at +39 035 28 9000 (active from Monday to Friday weekdays 08h00-20h00 and Saturday working days 08h00-13h00), or at the authorized Arriva Italia retailers (Bus Station ExtraTo Corso Bolzano – Turin and Motorway Office – Milan Malpensa Airport).
- In case of online purchase it is possible to make the change by directly accessing your customer area.
For Milan Malpensa airport
Only in the event of a flight delay, and only for return trips from the airports to Turin, it is possible to make a change within 24 hours of the departure time of the previously reserved trip.
CANCELLATION AND REFUND
- The Traveler may request the cancellation of the ticket up to 48 hours before the date and time of departure, with a reduction of 30% of the ticket price. Otherwise it will not be possible to cancel and request a refund of the ticket.
- To obtain the refund, if due, it is essential:
- proceed with the cancellation by promptly calling the number +39 035 28 9000 (active from Monday to Friday weekdays 08h00-20h00 and Saturday working days 08h00-13h00), communicating your data, day and time of the departure race, as well as the reservation number (PNR).
- send the refund request using the Contact form.
- We remind Messrs. Passengers that the ticket purchased in the 48 hours preceding the day and time of the departure of the journey is not refundable, just as a ticket which has already been changed previously is no longer refundable.
- For more information, please refer to Regulation (EU) no. 181/2011 relating to the rights of passengers in bus transport.
Taking into account that the “Turin / Malpensa airports”, “Turin / St. Vincent Casino “and” Turin / Cervinia “are not Local Public Transport services but services not contributed under competition and without subsidies, on these lines there is no provision for free movement to law enforcement agents and officials or persons in possession of documentation justifying disability.
For the type of service, therefore, there are no tariff concessions for law enforcement, the elderly or the disabled. The full rate is provided for each user.
TRANSPORT OF CHILDREN
Each traveler, in possession of a travel document, has the right to allow only one child not exceeding one meter in height to travel for free, provided that he / she keeps him seated on his lap.
TRANSPORT OF PETS
Each Traveler, equipped with a travel document, can bring a small pet with them provided that it does not disturb other Travelers and that it is equipped with a muzzle, leash and any device capable of rendering it harmless as required by current regulations on the subject. .
The sum to be paid is equal to 50% of the full rate applicable for the Traveler’s route. During transport, it is the care of the companion to prevent the animal from getting on the seats, soiling or damaging the car or causing damage to travelers; if this happens, the accompanying person is required to pay compensation for any damage.
Guide dogs for the blind are allowed to travel free of charge.
The price of the ticket and for each traveler includes the free transport of 1 hand baggage not exceeding 10 kg and which can be placed in the overhead bins inside the bus.
Any object that cannot be accommodated in the overhead bins inside the bus must be placed in the external baggage boxes.
The acceptance of excess baggage can be regulated only at the start of the race (subject to availability of space in the luggage compartment).
The company declines all responsibility for any theft, tampering and loss of luggage.
Sadem is liable for loss and damage to travelers’ luggage if determined by causes attributable to it; in this proven case, the compensation for the damage cannot exceed the limits provided for by law 202/54 and law 450/85.
Luggage containing dangerous and noxious goods, as well as flammable material, are excluded from transport; the carrier reserves the right to make use of the traveler for any damage caused by the nature of his baggage.
Following recent reports of baggage theft, Messrs. passengers to pay the utmost attention to their suitcases deposited in the luggage compartments (both at the departure terminal and at subsequent intermediate stops).
For Milan Malpensa airport
Specifically for Malpensa, we authorize the free transport of 1 suitcase whose dimensions (length + width + depth) do not exceed 160 cm and 1 hand luggage max 115 cm (for hand luggage the limitations described in the paragraph above).
Any baggage with dimensions greater than those foreseen or any additional package to the aforementioned, can be accepted only at the start of the race, (subject to availability in the luggage boxes).
Skis and snowboards travel for free (1 per paying passenger).
Any additional baggage to the aforementioned will be carried at a cost of 50% of the full fare applicable for the Traveler’s route.
BEHAVIOR IN THE CAR
Travelers present in the car must be in possession of a regular travel document, occupy one seat only and remain seated for the entire duration of the journey until the vehicle has stopped.
It is mandatory to fasten the seat belt if the seat occupied is equipped with it.
The Company declines all responsibility in the event of accidents suffered by travelers who have not complied with the aforementioned requirements.
To Messrs. Travelers are also required to behave appropriately, not to smoke in the car, not to damage, deteriorate or soil the vehicles or infrastructures: otherwise, the Traveler will have to compensate for the damage caused.
All information on how to find what is lost on board the vehicles can be requested by filling out the appropriate form on the website.
If possible, Sadem will be responsible for contacting the rightful owner and inviting him to collect the lost item. Where there is no certain reference to the property, the object is kept available to the rightful owner, for its withdrawal, within the terms of the law.
COMPLAINTS AND COMPLAINTS
Reports regarding inefficiencies, anomalies or service irregularities, as well as any suggestions, can be forwarded:
- in writing using the appropriate form available on the website
- by phone at our Call Center at +39 035 28 9000 (active from Monday to Friday weekdays 08h00-20h00 and Saturday working days 08h00-13h00).
In both cases, the customer must specify their personal details, clearly state what happened and transmit any documentation accompanying the complaint. The confidentiality of personal data is guaranteed (Legislative Decree 196/03). The response to the customer will take place within 30 working days from the date of receipt of the report.
Sadem guarantees in the event of a staff strike, the execution of the races in the following time slots: from the start of the service at 8.00 and from 12.00 to 15.00, pursuant to Law 12/06/90 n. 146.
INDEMNITIES (refunds for services not performed or irregular)
No refunds are made for delayed journeys and/or journeys interrupted or canceled due to force majeure (e.g. impromptu and unforeseeable vehicle breakdown), nor for failures in the vehicle’s heating and/or air conditioning systems.