{"id":1603,"date":"2020-12-18T13:33:50","date_gmt":"2020-12-18T13:33:50","guid":{"rendered":"https:\/\/sadem.arriva.it\/reclami-2\/"},"modified":"2021-07-01T08:25:09","modified_gmt":"2021-07-01T08:25:09","slug":"complaints","status":"publish","type":"page","link":"https:\/\/torino.arriva.it\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide has-background-dim-30 has-background-dim is-position-center-center\" style=\"background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/10\/BannerReclami.jpg);background-position:43% 36%;min-height:250px\"><div class=\"wp-block-cover__inner-container\">\n<p class=\"has-text-align-center has-large-font-size\">Complaints<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-fixed-layout  ktk-block-fixed-layout ktk-block-fixed-layout--first-column-width6\">\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--left\"><div class=\"single-image-block \">\n    <\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--right\">\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n                    <div class=\"simple-text-block__text\">\n        <p>Among the most important objectives of Arriva Italia, occupies a prominent place the function of listening cured through the management of customer reports that integrates and enriches the survey of the level of customer satisfaction.<\/p>\n<p>Entering clear and complete data will help us to better understand your report and to respond faster!<\/p>\n    <\/div>\n        <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container ktk-block-container--bg-none\"><div class=\"ktk-block-container__content \">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-athens-gray card\"><div class=\"caldera-grid arriva-form\" id=\"caldera_form_1\" data-cf-ver=\"1.9.7\" data-cf-form-id=\"CF5f05a341e0404\"><div id=\"caldera_notices_1\" data-spinner=\"https:\/\/torino.arriva.it\/wp\/wp-admin\/images\/spinner.gif\"><\/div><form data-instance=\"1\" class=\"CF5f05a341e0404 caldera_forms_form cfajax-trigger\" method=\"POST\" enctype=\"multipart\/form-data\" id=\"CF5f05a341e0404_1\" data-form-id=\"CF5f05a341e0404\" aria-label=\"Complaints\" data-parsley-error-class=\"is-invalid\" data-parsley-success-class=\"is-valid\" data-target=\"#caldera_notices_1\" data-template=\"#cfajax_CF5f05a341e0404-tmpl\" data-cfajax=\"CF5f05a341e0404\" data-load-element=\"_parent\" data-load-class=\"cf_processing\" data-post-disable=\"0\" data-action=\"cf_process_ajax_submit\" data-request=\"https:\/\/torino.arriva.it\/en\/\/cf-api\/CF5f05a341e0404\" data-hiderows=\"true\">\r\n<input type=\"hidden\" id=\"_cf_verify_CF5f05a341e0404\" name=\"_cf_verify\" value=\"2b8b53f4a6\"  data-nonce-time=\"1775993796\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1603\" \/><div id=\"cf2-CF5f05a341e0404_1\"><\/div><input type=\"hidden\" name=\"_cf_frm_id\" value=\"CF5f05a341e0404\">\r\n<input type=\"hidden\" name=\"_cf_frm_ct\" value=\"1\">\r\n<input type=\"hidden\" name=\"cfajax\" value=\"CF5f05a341e0404\">\r\n<input type=\"hidden\" name=\"_cf_cr_pst\" value=\"1603\">\r\n<div class=\"hide\" style=\"display:none; overflow:hidden;height:0;width:0;\">\r\n<label>Web Site<\/label><input type=\"text\" name=\"web_site\" value=\"\" autocomplete=\"off\">\r\n<\/div><div id=\"CF5f05a341e0404_1-row-1\"  class=\"row  first_row\"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_4699775\" class=\"form-group\" id=\"fld_4699775_1-wrap\">\r\n\t<label id=\"fld_4699775Label\" for=\"fld_4699775_1\" class=\"control-label\">Name <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_4699775\" class=\" form-control\" id=\"fld_4699775_1\" name=\"fld_4699775\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_4699775Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_5213791\" class=\"form-group\" id=\"fld_5213791_1-wrap\">\r\n\t<label id=\"fld_5213791Label\" for=\"fld_5213791_1\" class=\"control-label\">Surname <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_5213791\" class=\" form-control\" id=\"fld_5213791_1\" name=\"fld_5213791\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_5213791Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-2\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_4650822\" class=\"form-group\" id=\"fld_4650822_1-wrap\">\r\n\t<label id=\"fld_4650822Label\" for=\"fld_4650822_1\" class=\"control-label\">City <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_4650822\" class=\" form-control\" id=\"fld_4650822_1\" name=\"fld_4650822\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_4650822Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_345491\" class=\"form-group\" id=\"fld_345491_1-wrap\">\r\n\t<label id=\"fld_345491Label\" for=\"fld_345491_1\" class=\"control-label\">Postal code <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_345491\" class=\" form-control\" id=\"fld_345491_1\" name=\"fld_345491\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_345491Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-3\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_8660392\" class=\"form-group\" id=\"fld_8660392_1-wrap\">\r\n\t<label id=\"fld_8660392Label\" for=\"fld_8660392_1\" class=\"control-label\">District <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_8660392\" class=\" form-control\" id=\"fld_8660392_1\" name=\"fld_8660392\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_8660392Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_7158353\" class=\"form-group\" id=\"fld_7158353_1-wrap\">\r\n\t<label id=\"fld_7158353Label\" for=\"fld_7158353_1\" class=\"control-label\">Email address <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"email\" data-field=\"fld_7158353\" class=\" form-control\" id=\"fld_7158353_1\" name=\"fld_7158353\" value=\"\" data-type=\"email\" aria-required=\"true\"   aria-labelledby=\"fld_7158353Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-4\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_1578149\" class=\"form-group\" id=\"fld_1578149_1-wrap\">\r\n\t<label id=\"fld_1578149Label\" for=\"fld_1578149_1\" class=\"control-label\">Phone number<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_1578149\" class=\" form-control\" id=\"fld_1578149_1\" name=\"fld_1578149\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_1578149Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_901717\" class=\"form-group\" id=\"fld_901717_1-wrap\">\r\n\t<label id=\"fld_901717Label\" for=\"fld_901717_1\" class=\"control-label\">Complaint type <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<select name=\"fld_901717\" value=\"\" data-field=\"fld_901717\" class=\"form-control custom-select\" id=\"fld_901717_1\"  required=\"required\"  aria-labelledby=\"fld_901717Label\" >\n\t\t<option value=\"\"><\/option>\r\n\t\t\t\t\t<option value=\"timetable\"  data-calc-value=\"0\" >\n\t\t\t\t\t\tOrario\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"personal\"  data-calc-value=\"0\" >\n\t\t\t\t\t\tPersonae\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"service\"  data-calc-value=\"0\" >\n\t\t\t\t\t\tServizio\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"other\"  data-calc-value=\"0\" >\n\t\t\t\t\t\tAltro\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-5\"  class=\"row \"><div  class=\"col-sm-6  first_col\">\n<div data-field-wrapper=\"fld_8397756\" class=\"form-group\" id=\"fld_8397756_1-wrap\">\r\n\t<label id=\"fld_8397756Label\" for=\"fld_8397756_1\" class=\"control-label\">Event date<\/label>\r\n\t<div class=\"\">\r\n\t\t<input  type=\"text\" data-provide=\"cfdatepicker\" name=\"fld_8397756\" value=\"\" id=\"fld_8397756_1\" data-field=\"fld_8397756\" class=\"form-control cfdatepicker is-cfdatepicker\" data-date-format=\"yyyy-mm-dd\" data-date-start-view=\"month\"   aria-labelledby=\"fld_8397756Label\"   \/>\n\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_9900601\" class=\"form-group\" id=\"fld_9900601_1-wrap\">\r\n\t<label id=\"fld_9900601Label\" for=\"fld_9900601_1\" class=\"control-label\">Departure Time<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"time\" data-field=\"fld_9900601\" class=\" form-control\" id=\"fld_9900601_1\" name=\"fld_9900601\" value=\"\" data-type=\"time\"   aria-labelledby=\"fld_9900601Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_1989493\" class=\"form-group\" id=\"fld_1989493_1-wrap\">\r\n\t<label id=\"fld_1989493Label\" for=\"fld_1989493_1\" class=\"control-label\">Departure location<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_1989493\" class=\" form-control\" id=\"fld_1989493_1\" name=\"fld_1989493\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_1989493Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_7238344\" class=\"form-group\" id=\"fld_7238344_1-wrap\">\r\n\t<label id=\"fld_7238344Label\" for=\"fld_7238344_1\" class=\"control-label\">Arrival location<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_7238344\" class=\" form-control\" id=\"fld_7238344_1\" name=\"fld_7238344\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_7238344Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-6\"  class=\"row \"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_9559196\" class=\"form-group\" id=\"fld_9559196_1-wrap\">\r\n\t<label id=\"fld_9559196Label\" for=\"fld_9559196_1\" class=\"control-label\">Line\/path <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_9559196\" class=\" form-control\" id=\"fld_9559196_1\" name=\"fld_9559196\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_9559196Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-7\"  class=\"row  last_row\"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_6159296\" class=\"form-group\" id=\"fld_6159296_1-wrap\">\r\n\t<label id=\"fld_6159296Label\" for=\"fld_6159296_1\" class=\"control-label\">Description <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<textarea name=\"fld_6159296\" value=\"\" data-field=\"fld_6159296\" class=\"form-control\" id=\"fld_6159296_1\" rows=\"4\"  required=\"required\"  aria-labelledby=\"fld_6159296Label\" ><\/textarea>\n\t\t\t<\/div>\r\n<\/div>\r\n\n<p id=\"fld_5843152_1\" class=\"mandatory-fields-notice \">\n    <span class=\"mandatory-fields-notice__symbol\" style=\"color:#ee0000;\">*<\/span> Mandatory fields<\/p>\n<div data-field-wrapper=\"fld_6117346\" class=\"form-group\" id=\"fld_6117346_1-wrap\">\r\n\t<label id=\"fld_6117346Label\" for=\"fld_6117346_1\" class=\"control-label screen-reader-text sr-only\">Privacy<\/label>\r\n    <div class=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"custom-control custom-checkbox\">\n\t\t\t\t\n\t\t\t\t<input\n\t\t\t\t\tdata-parsley-required=\"true\" data-parsley-group=\"fld_6117346_1\" data-parsley-multiple=\"fld_6117346_1\"\t\t\t\t\ttype=\"checkbox\"\n\t\t\t\t\tdata-label=\" I have read and understood the information on data processing. https:\/\/arriva.it\/privacy-policy-e-informative\/\"\n\t\t\t\t\tdata-field=\"fld_6117346\"\n\t\t\t\t\tid=\"fld_6117346_1_opt1202230\"\n\t\t\t\t\tclass=\"fld_6117346_1 option-required custom-control-input\"\n\t\t\t\t\tname=\"fld_6117346[opt1202230]\"\n\t\t\t\t\tvalue=\"privacy_accepted\"\n\t\t\t\t\t\t\t\t\t\tdata-type=\"checkbox\"\n\t\t\t\t\tdata-checkbox-field=\"fld_6117346_1\"\n\t\t\t\t\t\t\t\t\t\tdata-calc-value=\"0\"\n\t\t\t\t>\n\t\t\t\t                <label class=\"custom-control-label checkbox-inline\"\n                        for=\"fld_6117346_1_opt1202230\"\n                >\n                     I have read and understood the information on data processing. https:\/\/arriva.it\/privacy-policy-e-informative\/                <\/label>\n\n                \t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_4925007\" class=\"form-group\" id=\"fld_4925007_1-wrap\">\r\n<div class=\"\">\r\n<div id=\"capfld_4925007_1\"><\/div><\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_8955028\" class=\"form-group\" id=\"fld_8955028_1-wrap\">\r\n<div class=\"\">\r\n\t<input  class=\"btn btn-block\" type=\"submit\" name=\"fld_8955028\" id=\"fld_8955028_1\" value=\"Submit\" data-field=\"fld_8955028\"  >\n<\/div>\r\n<\/div>\r\n\t<input class=\"button_trigger_1\" type=\"hidden\" name=\"fld_8955028\" id=\"fld_8955028_1_btn\" value=\"\" data-field=\"fld_8955028\"  \/>\n<\/div><\/div><\/form>\r\n<\/div>\r\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span style=\"color:#2d146e\" class=\"has-inline-color\">You may also like<\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-4\">\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax is-position-center-center\" style=\"background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/10\/BannerContatti-e1623922527474.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/torino.arriva.it\/en\/contacts\/\"><span class=\"has-inline-color has-white-color\">CONTACTS<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Are you searching for an information but you can&#8217;t find it?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax\" style=\"background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2021\/06\/MicrosoftTeams-image-e1624025703185.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/torino.arriva.it\/en\/lost-properties\/\"><span class=\"has-inline-color has-white-color\">LOST PROPERTIES<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Did you lost something on board of our buses?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax\" style=\"background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/10\/BannerDisab-e1621333806509.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/torino.arriva.it\/en\/disability\/\"><span class=\"has-inline-color has-white-color\">DISABILITY<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Are you a traveller with disabilities?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-acf-ktk-section-title  \">\n    <p class=\"wp-block-acf-ktk-section-title__title\">Most frequently asked questions<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionId17fa920a91c246c4acfc03048c5ae879\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdc46c48636e8a47709b89e50ed4655985header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdc46c48636e8a47709b89e50ed4655985content\" aria-controls=\"accordionItemIdc46c48636e8a47709b89e50ed4655985content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What are the response times if I fill out the form of Reports and Complaints?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdc46c48636e8a47709b89e50ed4655985header\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemIdc46c48636e8a47709b89e50ed4655985content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>The timing of the response to the user in case of reporting or complaint is established by the provisions in the Charter of Mobility.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdf72960715afc43a286036e6455dce09aheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdf72960715afc43a286036e6455dce09acontent\" aria-controls=\"accordionItemIdf72960715afc43a286036e6455dce09acontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I haven&#8217;t received a reply to my complaint yet, what should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdf72960715afc43a286036e6455dce09aheader\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemIdf72960715afc43a286036e6455dce09acontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">If you have not received a reply within the timeframe set by the Mobility Charter and you have received an automatic reply by e-mail at the time of submitting your complaint, we recommend that you check the Spam folder of your email.<\/span>\u00a0<span id=\"s2_2\">If the answer is not present in the unsolicited mail you can call our Contact Center on <a href=\"tel:0039035289000\">035289000<\/a>.<\/span><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\" aria-controls=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Can I file a complaint anonymously?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dheader\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">No, the customer needs to specify their contact details and address.<\/span> <span id=\"s2_2\">The incident or the object of the infringement must be clearly stated in order to facilitate the reconstruction of the file process by the office.<\/span><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId6958af47b8924d16978b1df18d1ac413header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId6958af47b8924d16978b1df18d1ac413content\" aria-controls=\"accordionItemId6958af47b8924d16978b1df18d1ac413content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">The form doesn\u2019t work, what should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId6958af47b8924d16978b1df18d1ac413header\" data-parent=\"#accordionId08c5a70188e848f88921dabf08f1d2cf\" id=\"accordionItemId6958af47b8924d16978b1df18d1ac413content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>Our website is optimized for Google Chrome from pc. If you filled out the form from mobile or used another browser please try again from a desktop or laptop using Google Chrome.<br \/>\nIn case the problems still persists you can contact the operators of the Contact Center for assistance in order to complete the sending of the request.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\" aria-controls=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Can I submit the form without accepting the processing of privacy data?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fheader\" data-parent=\"#accordionId08c5a70188e848f88921dabf08f1d2cf\" id=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">The form cannot be forwarded without accepting the processing of privacy data, as, in order to process the request, authorisation for the processing of data is required.<\/span>\u00a0<span id=\"s2_2\">For more information visit the page<\/span>\u00a0<a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=http%3A%2F%2Fwww.arriva.it%2Fsocieta-trasparente%2F&amp;data=04%7C01%7Cgiorgia.farina%40arriva.it%7C1944862e2c4c415f29a408d91baef70d%7C694828a9151a45e19a5fd75029018591%7C0%7C0%7C637571260538886595%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=d1B0hOUGUyecy%2BAjdz0rXSfww600C%2B6IGzEgh7df0MY%3D&amp;reserved=0\">www.arriva.it\/societa-trasparente\/<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You may also like<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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